The Resource Group Customer Model

As committed insurance veterans, our principal, Rusty Prewett, studied how the top 1% of insurance agencies became and stayed consistently successful in the view of their customers, peers and insurance companies.

Rusty discovered four key characteristics of the “One Percenters” and here’s what they did to make the Resource Insurance Group into the best possible choice for you:

• A progressive, flexible, customer-focused business model

  We recognize that we’re here because of you, our customer, so we created an information rich monthly newsletter, established a dynamic, 24/7 access website, and developed an exclusive financial specialist program to help ensure that you always have access to the expert assistance you deserve.

• An investment in continual education for our staff

  Simply having access to an untrained call center operator isn’t enough for us. That’s why we developed an Executive Management Program for our carefully-selected producers. We also recruit actively on and offline to make sure that our staff is providing you with absolute top-notch service and expertise.

• A consistent presence in the industry

  We’ve worked hard to earn our place among the best-rated insurance agencies in the country, and we’ve earned several important designations to prove it! Resource Insurance Group…

  • Was selected as a Preferred Service Agency (top 25% of Allstate agents)
  • Then became an “Inner Circle Agency” (top 1% of Allstate agents)
  • And is a continuing member of the National Society of Agents for Consumer Education

• Community involvement

  Insurance is our trade because we care about the safety and well-being of our community (that’s you!). For the same reason, we stay active in important local functions. For example Resource Insurance Group is a…

  • Longtime supporter of The Bell Center for Early Intervention Programs
  • Longtime supporter of many local community groups and events
  • Member of the Hoover Area Chamber of Commerce
  • Member of the Vestavia Hills Chamber of Commerce
  • Member of the Shelby County Chamber of Commerce
  • Member of the Auburn Chamber of Commerce
  • Member of the Opelika Chamber of Commerce

The Resource Insurance Group Evolution

Beginning with our inception in 2004 as The Moore Agency and our evolution to the Resource Insurance Group, our focus on you and our community has never wavered.

Select us for your insurance needs because of the distinct combination of stellar service, a wide array of products, and a committed group of insurance partners.

When you’re with us, your protection will come from the dynamic, proactive, customer-centric actions of the experienced, savvy insurance pros who call the Resource Insurance Group home!